Terms and conditions of payment:
A credit card is required to hold your spot for capacity purposes and a 15% non-refundable deposit is taken at the time of reservation. All reservations are subject to a 24 hour cancellation window. Once within the 24 hrs of reservation the credit card will be charged in full, unless otherwise noted or in the event of inclement weather where such services as tours or rentals are not conducted that day. All ticket sales are subject to the 15% non-refundable deposit and 24 hour cancellation window. We accept Visa, Mastercard, American Express, Discover and some international forms of payment. No personal or traveler’s checks will be accepted.
Groups:
All group reservations must be canceled no later than 7 days prior. All reservations created through the group sales department and or reservation for ten (10) or more people and or reservations given a special group discount are considered a group reservation. Any changes to the reservation must be made 72 hrs prior. A fifty percent (50%) deposit is required for all group reservations. The deposit is subject to forfeit after the 7 day prior deadline in addition the remainder of the payment due remain forfeit after the 72 hour deadline has expired. A final headcount and final payment is required 72 hours in advance of the service and will be processed with the credit card on file.
Cancellation process:
In order to cancel a reservation customers must call 24hrs prior to the tour or rental reservation at (858) 454-1010. Any tour or rental not canceled properly in advance before your scheduled tour will be assessed the full amount of the tour. No shows or non-cancelled tours will be charged for the reservation in full.
3rd Party Tickets: All 3rd party tickets are non-refundable, non-cancelable, and non-transferable. All third party tickets require payment in full. Any 3rd party tickets that are date and time specific are only valid for the specified time; exceptions for alternate dates or times cannot not be honored.
Recommendations:
Recommended check-in time is 30 minutes in advance of scheduled tour/rental time. Roll call and tour briefings and/or rental instructions are conducted at the scheduled time and tour/rental departs shortly thereafter. Please arrive even earlier to find parking if parking is required.